In MSP mode and have multiple portals setup.
When creating an approval email template using {{approval.portal_url}} & {{approval.url}} each placeholder creates a link which takes user to the wrong portal. Regardless of the approval users company or domain, when you use these placeholders, they default to a portal of the systems choosing. How can you send an approval link someone who only has access to a certain portal?
Question
{{approval.portal_url}} & {{approval.url}} take user to the wrong portal link
+6Hi
Greetings!
The approval placeholder {{approval.portal_url}} will return the portal URL based on the requester’s associated company. If there is no company associated with the requester, it will return the default URL instead.
If this is not working as expected, could you write to us at support@freshservice.com and share with us your Freshservice account URL and some sample ticket IDs where the approval was triggered with incorrect links? We’ll be happy to check this and update you.
Best Regards,
Sanofar
Team Freshservice
+4sanofar.allahpichai wrote:
Hi
Greetings!
The approval placeholder {{approval.portal_url}} will return the portal URL based on the requester’s associated company. If there is no company associated with the requester, it will return the default URL instead.
If this is not working as expected, could you write to us at support@freshservice.com and share with us your Freshservice account URL and some sample ticket IDs where the approval was triggered with incorrect links? We’ll be happy to check this and update you.
Best Regards,
Sanofar
Team Freshservice
Hello
How can we send activation link url to a specific portal
+14MeriemNAIM wrote:
sanofar.allahpichai wrote:
Hi
Greetings!
The approval placeholder {{approval.portal_url}} will return the portal URL based on the requester’s associated company. If there is no company associated with the requester, it will return the default URL instead.
If this is not working as expected, could you write to us at support@freshservice.com and share with us your Freshservice account URL and some sample ticket IDs where the approval was triggered with incorrect links? We’ll be happy to check this and update you.
Best Regards,
Sanofar
Team Freshservice
Hello
How can we send activation link url to a specific portal
Are you running in MSP mode ?
Solution consultant @ synerity.eu, A new error is always a sign of progress!
1 person likes this
+4Daniel Söderlund wrote:
MeriemNAIM wrote:
sanofar.allahpichai wrote:
Hi
Greetings!
The approval placeholder {{approval.portal_url}} will return the portal URL based on the requester’s associated company. If there is no company associated with the requester, it will return the default URL instead.
If this is not working as expected, could you write to us at support@freshservice.com and share with us your Freshservice account URL and some sample ticket IDs where the approval was triggered with incorrect links? We’ll be happy to check this and update you.
Best Regards,
Sanofar
Team Freshservice
Hello
How can we send activation link url to a specific portal
Are you running in MSP mode ?
Yes, I am running MSP mode
1 person likes this
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