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Changing the name of 'submit a ticket' and 'knowledge base'

tjrhewitt249
Contributor
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Does anyone know how to change the default use of terms like ‘knowledge base’ and ‘submit a ticket’ within the Freshdesk help center?

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    4 replies

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    Apprentice
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    • pmaurin
    • Apprentice
    • 2 replies
    • January 28, 2025

    Global Settings → Service Desk Rebranding (Under Account Settings) → Customize Support Portal

    tjrhewitt249
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    • tjrhewitt249
    • Author
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    • 3 replies
    • January 28, 2025

    Thanks.  I don’t see a Global Settings section within Freshdesk.   We have an admin section, with a helpdesk setting areas, but I’m not seeing the options you are mentioning.  Any ideas?

    lillybold
    Community Debut
    • lillybold
    • Community Debut
    • 1 reply
    • March 7, 2025

    ​@tjrhewitt249 I’m running into the same question as you. Did you find a solution?

    tjrhewitt249
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    • tjrhewitt249
    • Author
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    • 3 replies
    • March 7, 2025

    It’s not possible at the moment.

     

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