Is it possible to show more than just the Workspace / Category when searching for a solution from within a ticket? Currently we only see IT (workspace) / IT (folder). We need to see the next level folder that these articles reside in.
Is it possible to show more than just the Workspace / Category when searching for a solution from within a ticket? Currently we only see IT (workspace) / IT (folder). We need to see the next level folder that these articles reside in.
Hi.
I’m not sure, but I think it can’t right now, so I’d suggest to submit a feature request in the Ideas Portal for this.
Regards,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.