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Question

Freshdesk Knowledge base data erased

M
Apprentice

Hello all,

we have accidentally deleted articles or folders in the knowledge base, is it possible to retrieve them or are they irrevocably gone?

Kaley White
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  • Kaley White
    Kaley White
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2 replies

eeha0120
Skilled Expert
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  • eeha0120
  • Skilled Expert
  • 752 replies
  • March 15, 2023

Hi.

 

 

Ref.: Deleting an article, folder or category : Freshdesk

(Same applies to FS)

 

Hope this answers your inquiry.

 

 

Sincerely,

 

Elvis Henriquez
M
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    Manuel007
B
Skilled Expert
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  • BartVB
  • Skilled Expert
  • 46 replies
  • March 17, 2023

@Manuel007 unfortunately not, thats why we keep a backup on the cloud of all our solutions /KB articles, so if something gets removed, its always recoverable

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