So I've installed the agent on about 10 machines in the last week or so.. this morning I went to check on them in inventory to make sure they were organized appropriately and such, and it turns out not a single install is reporting. I have only used this once in the past as a proof of concept and it worked beautifully. Is there some special trick I may be missing? I am using the latest available installer from my admin portal.
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No, it was installed while sitting at the console of each machine.
Thank you,
John
Hi John,
Can you please confirm whether the installation was done remotely, I mean remote deployment?
Because, normally when the agent is installed, it creates the log when the installation is initiated.
Jayesh
Freshservice Support
After re-running the installer from the C:\programfiles(x86)\Freshdesk\Fresh Service Discover Agent it has initialized and worked on the remaining computers. Should this be a necessary step? I believe on the first one I did all I had to do was run the installer from the USB drive I had it copied to.
So I checked for that directory on 2 of the machines and the \logs dir did not exist. I re-ran the installer that was in the FDA root and then the logs folder appeared and it seems to now be querying the machine. I'll check again in a few to see if it is transmitted back to my FS db.
Is there a step to re-run this installer after the initial install package I missed?
Hi John,
Thank you for reaching out.
Can you please share the logs files from one of the agents with us, will check and keep you posted.
I assume it's Windows Machines, if yes the location of logs is C:\Program Files (x86)\Freshdesk\Freshservice Discovery Agent\logs
If not, please let me know the OS type, will share the location accordingly.
Please email us the logs to support@freshservice.com
Looking forward to hearing back from you.
Jayesh
Freshservice Support
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