With the free version of Freshdesk, you can’t limit articles to just your staff. To do that, you’ll need a paid plan that supports internal knowledge base access.

Hi hanrylake1, thanks for responding.

Do you know which paid plan supports internal knowledge base access?

​@pradipta.chandra Any info that you can share?

Hi ​@b joyce,

I understand you want to restrict access to agents.

To restrict articles to agents, you can create a folder and set its visibility to "Agents" while adding all the relevant articles into that folder. This ensures that only agents can view the contents of the folder, and the articles within it will not be accessible to customers or other user segments.

Please do let us know if you have any followup questions on the same. 

Thank you !!