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Question

Popular Articles list below tickets?

  • November 1, 2022
  • 3 replies
  • 162 views

msconfig87
Skilled Expert
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Hello

I would like to change our portal home from the default freshservice.
Below the Open Tickets list I would like to have a list with popular or last added Solution Articles.

Does anybody know how to achieve this?

 

I can see that the open tickets are created by:

{{#if portal.logged_in}}
    <section id="home-lists-container" class="list-container">
      {{> loader}}
    </section>
{{/if}}

but what other elements are available? and where can I see them?

thanks

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3 replies

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  • Contributor
  • 22 replies
  • April 19, 2024

@msconfig87 Have you heard anything from support regarding this? I asked about this before last year to their support and didn’t recieve any information besides reach out to a 3rd party partner. 

We would like to modify these tabs as well but there doesn’t seem to be a way of modify this. I looked through the Web Dev tools and found the name of the container but not sure how to really interact with it through the page config. I am assuming loader is their special applicaiton internally that shows types of list containers. 
 

 


alyssia.correa
Community Manager
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  • Community Manager
  • 618 replies
  • April 20, 2024

Hey @rawilkins and @msconfig87 - so sorry that these went answered. I’m tagging some of our Community SMEs who can guide you : @Rishikesh_L @suvashini.balashanmugam @BenSchaefer 


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  • Apprentice
  • 2 replies
  • June 3, 2024

I would like to edit this as well but currently doesn’t seem like that is possible.