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In admin portal settings we have captcha enabled to stop spam tickets (emails) however, it’s not working whatsoever. It’s getting worse and worse every month, and the quantity of SPAM tickets has gone up 4x in 2 months, 

 

I have emailed support multiple times about it, and they essentially say “It’s SPAM, so we don’t know how to stop it”. This isn’t really a response.

Has anybody else notices this escalating problem. We’re at the point that we are preparing to leave FreshDesk if it continues like this.

Is everybody else having the same experience?

Yes, pretty much. The fundamental problem is that Freshdesk uses v2 of reCaptcha rather than v3. Version 3 was released in 2018 and while not perfect is at least somewhat effective. v2 is so useless that at this point the intro to using AI for image recognition courses generally use “how to beat reCaptcha with a diffusion model” as one of their first lessons. Freshworks could fix this if they wanted to but obviously can’t be bothered.

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