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We don’t love the default look and feel of the help center.  I saw a bunch of examples here but I’m curious if anyone has a sense of how those companies built those sites from the Freshdesk portal?  Was it just heavy CSS customization?   Anything else required?  Any suggestions for us?

Hello,

You can use the Freshservice no code portal designer to customize the user end portal as per your needs: https://support.freshservice.com/en/support/solutions/articles/50000005515-build-portals-on-the-fly-the-no-code-way

 

For any further extensive customizations, you could reach out to your Account CSM who can get in touch with the SI partners to customize the helpdesk portal as per your requirements.

Regards,
Vaibhav Sardessai


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