Hi @juan.gonzalez - AFAIK there’s nothing innate to FS that will do this but the Zapier app does work with non-FS SAAS portals so … maybe? lol

We have similar clients with their own SAAS HD Portal and we just offer email forwarding and then ensure the tickets thread properly - we can’t enable some of the email notifications because of this pseudo-integration.

You may be better off asking the FW support team directly about this.  Good luck.

Hi @juan.gonzalez We don’t offer a native integration or setup that could allow us to link tickets between two Freshservice instances. However, using our APIs and Workflow automators you can configure a setup between the two instances using Webhooks. This would not be a direct setup that sets up the ticket in both the instances, however this can be used as a triage mechanism if required between the two instances.

You can contact our support team to help you in specific documentation regarding the same.

Thanks.