Does anybody know if it's possible to show a list of assets in the support portal? Basically I just need a list of assets with certain properties like location, asset_tag and so on which belongs to the company. It would be very nice to also show the relationships.
Ideally this should be displayed on a dedicated page but as I understand from support, it is not possible to add an extra page.
You can try using a custom widget or embedding a report that filters assets by company. If adding a new page isn’t possible, consider using a sidebar module or modifying an existing page to display the list dynamically. Have you checked if the API allows fetching and displaying asset relationships inline?
There is no option in the system to add a new page directly. One possible solution I can suggest is setting up an automation using an external tool like Power Automate. This automation could fetch the required data, format it in HTML, and update an existing knowledge base article with the new version every night.
We implemented something similar with agent groups, where we automatically updated a table of all agent groups, the assigned agents and description for that agent group. The customer had 160 agent groups, and it was challenging to identify which topics each group was responsible for. This approach helped simplify the process.
Hi
I also looked into modifying the theme, but since this isn't documented well (like, which placeholders do I need to use) I don't know how to build it into the theme. Obviously, the default placeholders do not meet my needs.
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