Trash folder under the Asset Hierarchy don't appear

  • 24 June 2020
  • 2 replies


Someone have the same problem?

I tried to find the trash folder but it don't appear

Could it be due to an update of the administration portal?

2 replies

Userlevel 1

Hi Juan,

You would be able to see the assets in “Trash” by clicking on a native “View” which is situated top left of the module as shown below:


These views are similar to creating Ticket/Problem/Change views. 

I assume you had been looking into an old/outdated solution article where earlier this “Trash” was a part of the asset hierarchy itself (which was at the filters in the right side) and was not tagged as a “view”.


Pranav B

Team Freshservice.


Thanks, I found it