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Hi,

on freshdesk I have the default portal and I've now created a second portal for another clients requests.

For the new client I have created a new product with a specific support email, and have assigned it to a specific group for the new client.

The problem I'm having is, how would i ensure that the activation email will redirect the contact to the correct portal? I have assigned the contact to the new client group, but when the email notification is sent it keeps redirecting them to the default portal which isn't what i want.

To update the user activation email based on the portal URL, you’ll need to modify the email template in your application’s settings. Ensure that the portal URL is dynamically inserted into the activation email content. This can typically be done by passing the portal URL as a parameter to the email template system. If you are managing a large number of users and need optimized data storage for email configurations, consider using tools like RocksDB for efficient backend storage.

Hi RocksDb,

Thank you for your response. I attempted the approach of adding a "portal_url" parameter before the activation URL, like this:

{{portal_url}}{{activation_url}}

However, it didn't work. Could you please confirm what I should be using instead?

Hi RocksDb,

I have added a new customer field called  ‘portal’. I have pasted the link of the portal in the contact information, which I would of thought I could add as a placeholder in the activation email?

I have used {{contact.portal}} but its not bringing up the URL in the activation email template when sending it to the contact? Do you have any idea what I may be doing wrong here?

 

thanks,

Aaron

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