Forwarding Tickets to internal emails

  • 15 March 2023
  • 1 reply

Hi Community,

I have 5 emails set up but lets focus on 3 here : and

If an email (ticket) comes into the business (to and I need to forward it to, I can ONLY do it from, it works fine and the reply goes back and its great.

If the same email comes into and I forward it to, the exact same as before, nothing happens.

Can anyone help with this issue?


1 reply

Userlevel 7
Badge +13

Are all 3 setup in Freshdesk then you should assign the ticket to the other group. 
Sending to an another e-mail that is setup in Freshdesk will do nothing.