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Hi Community,

I have 5 emails set up but lets focus on 3 here : info@acme.com, support@acme.com and orders@acme.com.

If an email (ticket) comes into the business (to info@acme.com) and I need to forward it to orders@acme.com, I can ONLY do it from info@acme.com, it works fine and the reply goes back and its great.

If the same email comes into support@acme.com and I forward it to orders@acme.com, the exact same as before, nothing happens.

Can anyone help with this issue?

Thanks

Are all 3 setup in Freshdesk then you should assign the ticket to the other group. 
Sending to an another e-mail that is setup in Freshdesk will do nothing. 

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