I am configuring a Freshdesk demo account which is needed for a demo tomorrow. I encountered this: “Outgoing emails are blocked for your account. Please contact our support team at support@freshdesk.com” first thing in the morning. 

Had a chat with customer specialist and open a ticket myself, but the problem still persisted. We have lost more than half a day of preparation already.

What are your experiences? How long did it take Freshworks to resolve your problems when you faced similar problem?

Shall I forget about what I have prepared so far and create another trial and redo everything? I have around 22 hours before the demo.