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Setup SSO using JWT with Freshdesk

Hi Freshwork community.

I am setting up SSO using JWT with Freshdesk (by setting Customer Portal). I implemented successfully but when my customers login. I see their email instead of their name. It is really tough to me when I want to know who they are.

I hope to receive your answer soon.

Best regards,

Page 1 / 1

Hello @man.nguyen, we’ve created a ticket on your behalf to troubleshoot this further and have dropped an email to you as well. I hope that helps!

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