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Setup SSO using JWT with Freshdesk

  • 23 May 2021
  • 1 reply
  • 177 views

Hi Freshwork community.

I am setting up SSO using JWT with Freshdesk (by setting Customer Portal). I implemented successfully but when my customers login. I see their email instead of their name. It is really tough to me when I want to know who they are.

I hope to receive your answer soon. 

Best regards,

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Best answer by Keer 24 May 2021, 18:57

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Userlevel 5
Badge +12

Hello @man.nguyen, we’ve created a ticket on your behalf to troubleshoot this further and have dropped an email to you as well. I hope that helps! 

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