Is there somewhere in workload management where agents can add their days off/holidays, and supervisors can block out days where they may be assigned to support rotas etc, so that they show as not available for tasks etc?
Join the Community or User Group to Participate in this Discussion
Reply
Most helpful members this week
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login with LinkedInor use your username
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.