Hi,
Whenever I call a client I add a public note in my Freshdesk ticket and when they miss the call I log “called client XYZ at [current time], got voicemail, left message with my contact info”. I’ve been looking in scenario options to see if there is a placeholder for current time but couldn’t find one. Am I blind or does it just not exist? It would be nice if I could automate adding that note in my tickets when that happens, which is very frequent. Or do you suggest other ways to do this? Thanks in advance.
