how can we send a group notification email once a child ticket has been assigned to an agent group . to ensure that all relevant team members receive the notification promptly.
+6- Community Manager
- 73 replies
Greetings
I understand your request to send a notification to a group when a child ticket is created. Nonetheless, there is no need to configure separate settings for child tickets. The default email notification for agents to receive notifications for ticket assignments in Freshdesk will suffice for both parent and child tickets.
Feel free to let me know if you are looking for something specific.
Thank you.
Sujitha Dhanaseelan.
Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service.
Reply
Most helpful members this week
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login with LinkedInor use your username
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.