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Automated Knowledge Base article software

  • October 28, 2024
  • 1 reply
  • 28 views

IanD
Contributor
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  • Contributor
  • 3 replies

Hi everyone,

I was wondering if anyone has used a great software to automate writing training articles, Knowledge base articles etc.

I’m currently looking at Scribe & Dubble. Unfortunately FW doesn’t interface with either. Any suggestions?

cheers

Ian

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1 reply

eeha0120
Skilled Expert
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  • Skilled Expert
  • 776 replies
  • October 28, 2024

Hi.

Just curious:

You posted this inquiry on FreshService forum, but tagged it FreshDesk. Which of them is this inquiry about?

 

Answering your inquiry: Freddy Copilot capabilities include writing articles. You may take a look to these:

FreshService:

Create help articles for self-service using Freddy-AI : Freshservice

Using the Writing Assistant for enhanced communication : Freshservice

FreshDesk:

Support : Freshworks

Solution article generator: Save time when creating help articles : Freshdesk Support

 

Regards,


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