I have a service item that has questions asked when placed. I want to get the answers of those questions via API to then parse it and add a note on another ticket with the answers. I cannot find out how to get the answers to the questions via API though. The API dictionary guide doesn’t help. Anyone know how to get that info?
Thanks!
Best answer by David Pietrs
Hi
The API call is listed under View Requested Items of a Service Request In the API documentation https://api.freshservice.com/#view_req_items_of_sr
The call would be GET {{your freshservice url}}/api/v2/tickets/{{ticket ID}}/requested_items
+5Hi
The API call is listed under View Requested Items of a Service Request In the API documentation https://api.freshservice.com/#view_req_items_of_sr
The call would be GET {{your freshservice url}}/api/v2/tickets/{{ticket ID}}/requested_items
Thanks
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