Task worfklow not working properly

I see that I create a mistake, I see in my conditions that it checks to 1 task. 

Does somebody knows if I can create an expression like:
“If an service item contains any of these words” 

For now I can only find the option to select service items with secondary fields, only I have a lot of service items where I generally want to filter on words

Each service item contains a unique identifier on the name of the field so what you are looking for isnt natively possible.  What you could do is a web request of the ticket, then use a condition on the body.

Here’s an example endpoint that you should be able to copy/paste:

https://{{service_desk_url}}/api/v2/tickets/{{ticket.id_numeric}}/requested_items

This will return a list of all the service items on the ticket. Then insert a JSON parser after that step that uses the response body from the web request. After that you should be able to do a condition that is set so the root of the parse contains the value you are looking for.

A good way to test your conditions is to insert notes after each item. This will allow you to “see’ where your conditions arent working while you are building, then once you are done you just delete them and you are good to go.

Thanks ​@Medic1334, only I see that with the verification that I the permission is denied

Did you specify the API credentials to use for this? That or you dont have access to the ticket that is being retrieved or it’s service items. 

We have a service account with the API key saved to our credentials which speeds up development time and ensures if someone leaves the org automators dont break.

If you like check if a service item name contains X word you can do some like this 

regexMatch('{{ticket.service_request_item_names}}','word1|word2|word3')

if you just one word to match remove the other and | 
pipe | mean or 

Or you can hard code to specific service item 

​@Medic1334 ​@Daniel Söderlund 

For us I want to trigger the flow when a service item contains example “+1” or “-1”. So when we create new items then we add these too.

So I think I will test the flow with:

regexMatch('{{ticket.service_request_item_names}}','word1|word2|word3')