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Remove Image from ticket sent in email

  • June 25, 2021
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  • GOODY
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I have an open ticket that a client has replied via email to. In the email was an image that is now in the ticket. I need to remove this image due to its content. can this be done?

Best answer by Keer

Hello @GOODY, I hope you are doing well. If it’s the ticket description you can edit it using the ‘Edit ticket details’ option as highlighted in the image below: 

 

Edit ticket details

However, you’d not be able to edit the client reply in a ticket. A workaround here is to split the reply to a new ticket and delete it.  

Split reply to a new ticket.

I hope this helps. Thanks!

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      eleanor_isabella
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    Keer
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    • June 25, 2021

    Hello @GOODY, I hope you are doing well. If it’s the ticket description you can edit it using the ‘Edit ticket details’ option as highlighted in the image below: 

     

    Edit ticket details

    However, you’d not be able to edit the client reply in a ticket. A workaround here is to split the reply to a new ticket and delete it.  

    Split reply to a new ticket.

    I hope this helps. Thanks!

    Cheers, Keer, Freshworks Community Team

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