Skip to main content
Solved

Change portal URL

Tom0
Apprentice
  • Tom0
  • Apprentice
  • 2 replies

Hi,

I’ve emailed support for help with changing the portal URL as our company name has changed, but not had anything back in almost a week. Does anyone know the best way to contact support for help with this?

Kind Regards,

Tom

Best answer by hemanth.ramya

Hello Tom,

 

That’s unfortunate! :(

I’m afraid we currently do not have any open tickets associated with your email address. Can you let us know if there is any ticket ID in reference to the email you wrote to us? If not, you can either drop a note here with your account details or write to support@freshdesk.com and we would immediately assist you. 

 

Thank you,

Freshdesk Community Team

View original
    C
    C
    2 people like this
    • C
      corroll
    • C
      cherif25024
    Did this topic help you find an answer to your question?

    4 replies

    hemanth.ramya
    Community Manager
    Forum|alt.badge.img+9
    • hemanth.ramyaCommunity Manager
    • Community Manager
    • 626 replies
    • Answer
    • July 27, 2021

    Hello Tom,

     

    That’s unfortunate! :(

    I’m afraid we currently do not have any open tickets associated with your email address. Can you let us know if there is any ticket ID in reference to the email you wrote to us? If not, you can either drop a note here with your account details or write to support@freshdesk.com and we would immediately assist you. 

     

    Thank you,

    Freshdesk Community Team

    Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
    Tom0
    Apprentice
    • Tom0
    • Author
    • Apprentice
    • 2 replies
    • July 27, 2021

    Hi,

     

    No ticket ref on my email, it would have come from my Porthlas email account. The account is now named as Kane Cloud Communications with an email of “support@kanecloud.com”. Let me know if you need more info.

     

    Kind Regards,

    Tom

    Tom0
    Apprentice
    • Tom0
    • Author
    • Apprentice
    • 2 replies
    • July 27, 2021

    The original content of my email:

     

    We’ve recently changed company name. I’ve changed all the settings for our profile, but I can’t seem to change the portal URL. It currently is porthlas.freshdesk.com, it should be changed to kanecloud.freshdesk.com. Can’t for the life of me figure out how!

     

     

     

    hemanth.ramya
    Community Manager
    Forum|alt.badge.img+9
    • hemanth.ramyaCommunity Manager
    • Community Manager
    • 626 replies
    • July 27, 2021

    Thanks for sharing the details, Tom.

    We have raised a ticket for you regarding the Account URL change request. Please confirm via email and we can go ahead to perform the necessary changes. 

     

    Cheers,

    Freshdesk Community Team

    Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)

    Reply


    Most helpful members this week

    Terms of UsePrivacy Notice