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Can someone help me change the Card Descriptions in the portal?

R
Contributor
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I Have tried to change the cards' text to say something that makes more sense. Filling up a support ticket to Fill out a support ticket. But when I change the text for one, it changes the text for all the cards.

This is on FreshDesk Pro

 

 <section class="container-fluid px-0 mt-16">
    <div class="container">
      <div class="row justify-content-center">
        {%for card in portal.home_cards %}
          {% if card.show %}
            <div class="col-md-6 col-xl-3 mb-8">
              <a class="card fw-horizontal" href="{{card.url}}" aria-label={{card.label}}>
                <div class="col-3 px-0 my-auto text-center">
                  <div class="fw-category-icon">
                    {{ card.image }}
                  </div>
                </div>
                <div class="card-body col-9">
                  <h2 class="mt-0 card-title fs-18 line-clamp-2">{{card.label}}</h2>
                  <p class="line-clamp-3">{{card.description}}</p>
                </div>
              </a>
            </div>
          {% endif %}
        {% endfor %}
      </div>
    </div>
  </section>

 

Best answer by jim.stephen

Hi @Randy.L 

 

Greetings from Freshworks Community! 

 

I understand that your would like to make a few changes to your description of your Support portal Home page cards. In order to achieve this please follow the below steps: 

 

  • Go to Admin → Portals →  Customise portal → Edit theme → Layout → Head → Paste the below code → Save → Publish: <script src="https://ajax.googleapis.com/ajax/libs/jquery/3.6.0/jquery.min.js"></script> 
  • Once done, go to Admin → Portals → Customise portal -> Edit theme → Pages → Portal Home → Paste the below code → Save → Publish: <script>
      jQuery(document).ready( function() {
         jQuery('.line-clamp-3:contains(Describe your issue by filling up the support ticket form)').text("Fill out a Support Ticket");
      });
    </script> 

I have also taken a video grab of the same for your reference: https://share.vidyard.com/watch/zRhrziBpsWwcqXavE8zo6v? 

I hope this helps! 

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    Soverton
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    • Soverton
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    10 replies

    zachary.king
    Skilled Expert
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    • zachary.king
    • Skilled Expert
    • 951 replies
    • November 7, 2022

    Lets see if we can get this routed to the correct thread so that some freshdesk experts can help with this.

    @rashmi.nag can you move this under “Freshdesk” instead of “Freshservice”? Thank you :)

    - Zach / ITOps Supervisor - ITSM
    alyssia.correa
    1 person likes this
    • alyssia.correa
      alyssia.correa
    R
    Contributor
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    • Randy.L
    • Author
    • Contributor
    • 3 replies
    • November 7, 2022

    Thank you

     

    rashmi.nag
    Skilled Expert
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    • rashmi.nag
    • Skilled Expert
    • 300 replies
    • November 8, 2022

    This has been shifted to Freshdesk forums and our product specialist will be looking at your question shortly @Randy.L :)

    Cheers, Rashmi || Team Freshworks
    alyssia.correa
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    • alyssia.correa
      alyssia.correa
    alyssia.correa
    Community Manager
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    • alyssia.correaCommunity Manager
    • Community Manager
    • 618 replies
    • November 8, 2022

    Thanks @zachary.king for bringing this to our attention. @Randy.L - we’ve shared this with the team, our team will get back asap. Please let us know if there’s anything else we can help with. 

    Ally, Freshworks Community Manager
    jim.stephen
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    • jim.stephen
    • Community Debut
    • 100 replies
    • Answer
    • November 8, 2022

    Hi @Randy.L 

     

    Greetings from Freshworks Community! 

     

    I understand that your would like to make a few changes to your description of your Support portal Home page cards. In order to achieve this please follow the below steps: 

     

    • Go to Admin → Portals →  Customise portal → Edit theme → Layout → Head → Paste the below code → Save → Publish: <script src="https://ajax.googleapis.com/ajax/libs/jquery/3.6.0/jquery.min.js"></script> 
    • Once done, go to Admin → Portals → Customise portal -> Edit theme → Pages → Portal Home → Paste the below code → Save → Publish: <script>
        jQuery(document).ready( function() {
           jQuery('.line-clamp-3:contains(Describe your issue by filling up the support ticket form)').text("Fill out a Support Ticket");
        });
      </script> 

    I have also taken a video grab of the same for your reference: https://share.vidyard.com/watch/zRhrziBpsWwcqXavE8zo6v? 

    I hope this helps! 

    Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
    manns
    alyssia.correa
    R
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    • manns
      manns
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    • R
      Randy.L
    R
    Contributor
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    • Randy.L
    • Author
    • Contributor
    • 3 replies
    • November 8, 2022

    Thank you! That worked

    alyssia.correa
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    • alyssia.correa
      alyssia.correa
    alyssia.correa
    Community Manager
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    • alyssia.correaCommunity Manager
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    • 618 replies
    • November 8, 2022

    Great to hear that @Randy.L ! Thank you @jim.stephen for your quick response and support :)

    Ally, Freshworks Community Manager
    M
    Forum|alt.badge.img+1
    Randy.L wrote:

    I Have tried to change the cards' text to say something that makes more sense. Filling up a support ticket to Fill out a support ticket. But when I change the text for one, it changes the text for all the cards.

    This is on FreshDesk Pro

     

     <section class="container-fluid px-0 mt-16" jingga888>
        <div class="container">
          <div class="row justify-content-center">
            {%for card in portal.home_cards %}
              {% if card.show %}
                <div class="col-md-6 col-xl-3 mb-8">
                  <a class="card fw-horizontal" href="{{card.url}}" aria-label={{card.label}}>
                    <div class="col-3 px-0 my-auto text-center">
                      <div class="fw-category-icon">
                        {{ card.image }}
                      </div>
                    </div>
                    <div class="card-body col-9">
                      <h2 class="mt-0 card-title fs-18 line-clamp-2">{{card.label}}</h2>
                      <p class="line-clamp-3">{{card.description}}</p>
                    </div>
                  </a>
                </div>
              {% endif %}
            {% endfor %}
          </div>
        </div>
      </section>

     

    Is it good to go for normal working?

    jim.stephen
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    • jim.stephen
    • Community Debut
    • 100 replies
    • November 9, 2022

    Hey @marryhussaim 

     

    Greetings! 

     

    Please could you clarify more on your query so that we can assist you accordingly? 

    Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
    Bettina.Elizabeth
    Community Debut

    Can someone repost the screen share that was originally posted for this? That link doesn’t work anymore and this information is still needed to help make the card descriptions more professional. 

    Reply


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