I want to edit the ticket page so that instead of a dropdown it is cards that users can click to submit specific types of ticket (linked to the built forms). I’m unfamiliar with the liquid language and anyways don’t know the internal schema of the database so can’t really use that language to attempt what I’m trying to do.
+6Hi
Greetings from Freshworks Community!
I understand your concern. We have something similar which is “Ticket Forms” which allows you to show the relevant form to your customers depending on what they want to contact you about.
Please check the link below to know more:
https://support.freshdesk.com/en/support/solutions/articles/50000004260-introduction-to-multiple-ticket-forms
Please feel free to reply back if you have any questions of if you’re looking for something different.
Cheers,
Jebas D.
Reply
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login with LinkedInor use your username
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.