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Teams Service Bot - unable to reach app


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I am sure that its simple and something i may have overlooked, however, has anyone run across the, Unable to reach app. Please try again.  when attempting to create a ticket from Teams?

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3 replies

eeha0120
Skilled Expert
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  • Skilled Expert
  • 732 replies
  • June 22, 2023

Hi.

Not having run into this, but sounds like an Authentication issue. Did you double check the setup process specially the authentication?

 

Sincerely,

 


amaevers10
Apprentice
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  • Apprentice
  • 2 replies
  • June 28, 2023

Good afternoon! It looks like we are having this issue as well after installing. We did go through everything in the walkthrough here: Freshservice Integration with Microsoft Teams : Freshservice


eeha0120
Skilled Expert
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  • Skilled Expert
  • 732 replies
  • June 28, 2023
amaevers10 wrote:

Good afternoon! It looks like we are having this issue as well after installing. We did go through everything in the walkthrough here: Freshservice Integration with Microsoft Teams : Freshservice

I’d suggest then to submit a support case in order they could assist further.

 

Regards,


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