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New Employee Onboarding Ticket Information

  • December 12, 2023
  • 1 reply
  • 178 views

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Hi Everyone,

I’m new to Freshservice and I’m looking at the new employee onboarding. I think I have everything setup correctly, but when I test it the ticket that is created does not contain any of the form information or the requested service items that I added to the kit. 

I’m sure I’m overlooking something, but I just can’t seem to find where the disconnect is. 

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  • Author
  • Apprentice
  • 1 reply
  • December 12, 2023

I figured out that I had to configure the parent ticket under the “Create Tickets” section of the onboarding setup. 


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