Deleting an unwanted Marketing List

Hello, 

Greetings from Freshsales Support. 

Currently, there is no option to delete the marketing lists created but to only edit the contacts added in the list. You can choose to add/remove the contacts in the list and edit the list name as per requirement. 

I hope this clarifies. Do let me know in case of any further queries, I’ll be happy to help out. 

Have a great day!

@Aishwarya Parthasarathi , thanks for replying. If you have a feature request register, please add this to it. 
 

It would be good to delete and clean up unwanted lists.

Are there plans to add this functionality? Having the ability to delete a list seems like a pretty basic function.

I agree completely. What can be created should also have an option to be deleted. These are the 2 most basic functions regarding any kind of object.

Agreed - is there a feature request for this or can you please direct us to how to submit one? 

We need to be able to manage our Marketing Lists in order to ensure we’re in compliance. Someone selecting the wrong List to include in an Email Campaign could lead to bigger problems. 

Totally agree, it’s super weird you cannot remove it.

Furthermore, it seems lists used to have more functionality, e.g. to export its contacts: https://support.freshmarketer.com/en/support/solutions/articles/50000001583-export-contacts-lists

Is omitting to remove or export some functional regression due to new UI/UX?

I just found via the API it is possible: https://developers.freshworks.com/crm/api/#delete_a_list 🎉

So, I managed to remove my list, but super weird that I needed to do this via this route...

Hi, 

Quick update on deleting the list via API. 
Please find the sample curl command to be used below,
Pre-requisites: The marketing list should be empty(devoid of contacts) and contacts related to the list shouldn't be present in the recycle bin as well.
API call: curl -H "Authorization: Token token=sfg999666t673t7t82" -H "Content-Type: application/json" -X DELETE "https://DOMAIN.myfreshworks.com/crm/sales/api/lists/LIST_ID"

I hope this helps. 

Is this ever going to be solved? 

Hello,

This very basic functionnality really needs to be added !

Is this feature available now?

Hello ​@Dhanashekar.tr !!! Do you have any update here?

Hi Everyone, 

Apologies for the inconvenience caused.

Currently, We don’t have an option to delete the marketing lists for UI. You can able to delete the list via REST API.

Please find the sample curl command to be used below,
Pre-requisites: The marketing list should be empty, all the contacts should be removed from the list before hitting the API.

API curl: curl -H "Authorization: Token token=sfg999666t673t7t82" -H "Content-Type: application/json" -X DELETE "https://DOMAIN.myfreshworks.com/crm/sales/api/lists/LIST_ID"

We are working with our product engineering team to getting this feature request live.

I hope this helps.

Thank You,

Dhanashekar T R

Specialist - Product Adoption