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Does anyone have an example of a workflow that would check to see that all tasks on a service request are completed and if they are, then close the parent ticket? We keep having these onboarding parent tickets just sitting out there but all the child tickets are complete.

I don’t have any working flow at this moment, but I tried this in the past.

I don’t know if this for sure will work, but you can try to add tag each time when task is completed, and if all tasks are closed you should get completed set of tags and then you can try to close the ticket if ticket is updated and tags contains all your tags.

Maybe it will work, let me know :)

That sounds interesting but it should most likely be in the base software. Our old helpdesk software did this as an option in settings. This one doesn’t seem to.

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