I want to be able to add custom text under the “Report an issue” on the ticket form on the portal. It is all HTML though it seems. Any easy way to do this?
Solved
Adding Text on Ticket Page in Portal
Best answer by eeha0120
Hi.
If I understood correctly, this is what you are looking for:
If that is correct, it actually is kinda simple (yes, it is HTML):
You need to go to Admin -> Service Desk Rebranding -> Customize Support Portal -> Layout & pages -> Portal pages, and then choose Tickets - New ticket.
In that page, you may add text (following HTML rules) above the div corresponding to ticket-new-body:
Hope this helps.
Sincerely,
+1shannon.mejia wrote:
I want to be able to add custom text under the “Report an issue” on the ticket form on the portal. It is all HTML though it seems. Any easy way to do this in Chat GPT?
+12Hi.
If I understood correctly, this is what you are looking for:
If that is correct, it actually is kinda simple (yes, it is HTML):
You need to go to Admin -> Service Desk Rebranding -> Customize Support Portal -> Layout & pages -> Portal pages, and then choose Tickets - New ticket.
In that page, you may add text (following HTML rules) above the div corresponding to ticket-new-body:
Hope this helps.
Sincerely,
eeha0120 wrote:
Hi.
If I understood correctly, this is what you are looking for:
If that is correct, it actually is kinda simple (yes, it is HTML):
You need to go to Admin -> Service Desk Rebranding -> Customize Support Portal -> Layout & pages -> Portal pages, and then choose Tickets - New ticket.
In that page, you may add text (following HTML rules) above the div corresponding to ticket-new-body:
Hope this helps.
Sincerely,
This is EXACTLY what I needed and it worked. Thanks so much!!!!!
1 person likes this
This is difficult job.
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