Skip to main content
  • EN

Hi,

 

if user send a email and then recals the email two tickets will be created in freshservice.

Is there a way we can delete both tickets in Fresh service

Hi,

 

if user send a email and then recals the email two tickets will be created in freshservice.

Is there a way we can delete both tickets in Fresh service

I think they need to add that to the mail converter function.

Harder to delete the first one but the second should be easy with an expression to match the e-mail text. 

You could go blind, list all tickets for the requester and delete the last 2 tickets using API. 

But if the user have sent in a third “correct” it could mess up things. 

Reply


Terms of Use