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Can we delete the Recalled email along with the its orginal email in freshservice

  • February 24, 2025
  • 1 reply
  • 17 views
Gloomi
Apprentice

Hi,

 

if user send a email and then recals the email two tickets will be created in freshservice.

Is there a way we can delete both tickets in Fresh service

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Daniel Söderlund
Skilled Expert
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Gloomi wrote:

Hi,

 

if user send a email and then recals the email two tickets will be created in freshservice.

Is there a way we can delete both tickets in Fresh service

I think they need to add that to the mail converter function.

Harder to delete the first one but the second should be easy with an expression to match the e-mail text. 

You could go blind, list all tickets for the requester and delete the last 2 tickets using API. 

But if the user have sent in a third “correct” it could mess up things. 

Solution consultant @ synerity.eu, A new error is always a sign of progress!

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