This is for Freshservice…
I have a Catalog item with multiple Additional Items to select from.
When those additional items are selected, it creates a child ticket.
I am looking for ideas on how I can make those child tickets dependent on one of the other child tickets.
Catalog Item is selected > multiple Additional items are selected > catalog item is submitted > multiple child tickets are created.
Now we have a parent Service Request and multiple child Service Requests 1, 2 and 3.
Before 2 and 3 can be created, 1 has to be resolved. Or maybe ability to pass a note from SR 1 to SR 2 and SR 3, and then agents working SR 2 and SR 3 would know when to proceed.
Anyone have the need or figured out how to do something like this?
