Skip to main content
  • EN

This is for Freshservice…

 

I have a Catalog item with multiple Additional Items to select from.

When those additional items are selected, it creates a child ticket.

I am looking for ideas on how I can make those child tickets dependent on one of the other child tickets.

 

Catalog Item is selected > multiple Additional items are selected > catalog item is submitted > multiple child tickets are created.

Now we have a parent Service Request and multiple child Service Requests 1, 2 and 3.

Before 2 and 3 can be created, 1 has to be resolved. Or maybe ability to pass a note from SR 1 to SR 2 and SR 3, and then agents working SR 2 and SR 3 would know when to proceed.

Anyone have the need or figured out how to do something like this?

Hi ​@jluna,

Currently, all bundled items will be raised simultaneously, and we cannot hold and create SR 2 and 3 after SR 1 is resolved.

However, this can be achieved by using web requests in the workflow, allowing other child service requests to be created through API after the SR 1 is resolved.

https://api.freshservice.com/#create_child_service_request

Reply


Terms of Use