Hi Cedric,

If you would like to export the replies from Freshservice tickets, then I’m afraid that this is not currrently feasible in Freshservice. There is an option to export the account data in XML format however it will only export the latest 500 notes for tickets. 

You can submit this as a feature request to support@freshservice.com.

Regards,

Vaibhav Sardessai

Hi,

To get a full export with all ticket details and communication threads, consider using a Freshworks partner like Help Desk Migration. They offer solutions that let you export detailed ticket data in a structured format, making it easier to analyze.

Let me know if you want more info on how this works.