Hello,
I would like ot create a ticket view for the approvers that is their default view. I want it to show all tickets they must approve still. Then I would like a second ticket view that shows approved tickets. Lastly, how do I add this to their views but no one else's?
Thank you
We are also implementing approves now.
I am thinking of creating an ticket status like “pending - approve”.
So I can create a filter and all agents can see that this ticket is still waiting for approval.
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