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Hello,

There is a similar topic posted by jhanna a year ago.

Unfortunately the answer that was given doesn’t solve my issues.

Let me explain my situation...

I’ve created a service request with custom fields.

I’d like to validate those fields before the service request is being sent and validated within the Workflow Automator.

I’ve tried using the Business Rules functionality, but it doesn’t offer what I’m searching for.

I’d like to check the entered string with such logic:

  1. LENGTH(string) > 3 and LENGTH(string) < 9
  2. string may contain 0-9 and some special characters such as minus or underscore

Is there a way to accomplish that in FreshService?

Maybe by runing the Workflow Autmator before rising a ticket..?

Thank you in advance

Kind regards

Peter

I tried this before, could not find anything as all business rules only has the basic

is, is not, contains, does not contain, starts with, ends with, is empty, is not empty

You can complete this check in a later workflow, by adding a condition after the ticket has been raised, then set the expression to check for the set form. and then boolean value condition, and then use actions on the Yes, No outputs to for example reject the call or ask the user to provide the correct information for the agent. You could even add a condition to listen for the customer to reply and update the form accordingly

I know this is not the answer your looking for, but maybe it will help you. 

 

 

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