Hi Giovanni,

Thank you for your feedback!

A feature request has been created with the Freshservice Product team to support setting default answers for dropdown fields when creating a new ticket from the backend. We appreciate you taking the time to share this suggestion—it helps us improve the platform for everyone.

As a workaround, you can use Ticket Templates in Freshservice to pre-fill dropdown fields and other values when creating new tickets. This can help standardize ticket creation and save time.

You can learn more about ticket templates here:
Creating Ticket and Change Templates

Regards, 
Mohamed Nazeer K