Has anyone found a way to disable the email function in the FreshService sandbox? Not just the notifications but all email?
We have workflows where emails are sent out for a variety of reasons. When testing in the sandbox these emails are triggered causing confusion to those receiving them. Yes even though it indicates it’s from the sandbox.
I don’t want to remove these actions from the workflow as that’s part of what I’m testing. I just don’t want the emails to actually get sent.
Disable email in the sandbox
Hello
I don’t see them removing the ability to email out of the sandbox completely as its the goal of the sandbox to represent the production environment as closely as possible. But would be nice is the ability to toggle this functionality on and off.
Sorry I don’t have better news.
Take care,
Zach
Hello
For now I will proceed as you’ve recommended by removing those portions of the workflow until I actually want an email triggered.
Have a good day,
Suzanne
To overcome this limitation in our environment, we setup a rule on our email server, so emails coming from the sandbox domain were directed to a single inbox, then gave our Fresh admins delegate access to that mailbox.
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