I see the request for a Toggle to prevent emails from creating tickets:

However, we want to make sure that a requestor CAN reply after they submit a ticket via the Portal and receive an email from the system address, automated or otherwise.

Is this something that I am just not seeing? I’m afraid that if I flag our Freshservice email as a SPAM address, Requester replies will be flagged and their valid tickets won’t be updated.

Thanks!

Scott