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I’d like to send an email to an Active Directory distribution list. I want to have a drop-down on the Service Item for the requestor to choose, e.g. All Washington. Then I want to use a workflow automation to set the recipient as the “All Washington” distribution group based on the selection.  What is the best way to set his up?

I figured this out. I used a custom object for the name of the distro list and the email address. In the workflow, I used a reader node to create a variable. This article explains it well - https://support.freshservice.com/en/support/solutions/articles/50000004020-reader-node.

Thank you very much for sharing the response and marking this as solved.

 

We were just talking about some great use cases for Custom Objects and this one is brilliant! Great work @michaelmartel 

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