Freshserivce Workspace Workflow Not able to set ticket properties

Hi,

This worked fine before, but now it has stopped..

I have a Workflow in each Workspace that is suppose to set Agent Group and Category based on the Requested Item on the ticket.

I have this now:

Ticket is raised → Condition: Requested Item is ITEM1 → Action: Set Group and Set Category

I have confirmed that the Workflow is triggered by sending a test email to myself, including Placeholders to see if the Workflow finds the values I want to put on the ticket properties.