Looking for advice on the best way to create a workflow… when we have a change submitted, if it gets approved but temporarily on hold - do you just leave it as pending? I’d like to give it a “future release” type status or “on hold” to easily filter those. Any input would be appreciated here. :)
+16Hello
Then you can configure your change lifecycle to move the change across these statuses as necessary. While also leveraging workflow to set those statuses when necessary.
Hope that helps. Take care!
- Zach / ITOps Supervisor - ITSM
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