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Hiding Service Items With the Ability to Add Into Parent Service Item


ckthiesen
Apprentice
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We have created an event scheduling service item that involves multiple stakeholders. This service item includes child service items within the request. We need to hide 3 of those service items from all service items list but keep available within the service request. 

I found this in another similar post which allows us to hide the category these three items are in, but the items are still visible in all items list.

/* Catalog: Hide LAST category in list */
#categories-list > li:last-child{
visibility: hidden;
}

My question is, is there a similar entry we can put into the style sheet, that would hide those specific service items as well in addition to the category?

Thanks much and Cheers!

-Chris

 

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3 replies

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  • Contributor
  • 15 replies
  • April 24, 2024

I have the same issue after inputing this to hide the last category. Following the same logic we would have to hide the All Service Items category, but that is likely problematic in needing to choose a default symbolic link to a custom category.

An example of code to hide individual $items or all items from a $categoryname in the All Service Items page would be useful.  That or some requestor group nesting option in items for bundle visibility only.


Karel_Vlček
Skilled Expert
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  • Skilled Expert
  • 20 replies
  • May 28, 2025

Yes, I need this too.

The “Bundle Only” service item is must have.

The case is for example requests for IT Equipment within multiple sites, where you have several common form inputs like requester location, cost center, job position… and a list of requested item is best to be bundle items that contains only the icon and name of item. You can use only one workflow automator to handle this request like creating TASK for technician with all details. (You don’t need automator for every service item because of lack of “global custom service item fields”)
 

PS: The red line is needed in every service item :-D


Karel_Vlček
Skilled Expert
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  • Skilled Expert
  • 20 replies
  • May 28, 2025
  • This is also fun! How we handle the “should be bundle only” items.

 

  • And in the Read more, you can see (If you click it by an accident).
  • When still used separatelly:
It fills in the Delete me subject and also does not contains the necessary items.

 


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