Hi, everyone.
I’m trying to send a text to the Description field -
Text = Hello\nWorld\n
The ‘\n’ is really ‘\n’ and not a special character.
How do I change the literal backslash + n ("\n") to a newline character?
Background - I parse the ticket and received
“Hello\nWorld\n”, I sent that response to the worknotes and it also shows the same “Hello\nWorld\n”.
Hi.
Have you tried using a real New Line like in:
“Hello
World”
?
You may also try on the Developer’s forum: Freshworks Developer Community
Best,
Hi, everyone.
I’m trying to send a text to the Description field -
Text = Hello\nWorld\n
The ‘\n’ is really ‘\n’ and not a special character.
How do I change the literal backslash + n ("\n") to a newline character?
Background - I parse the ticket and received
“Hello\nWorld\n”, I sent that response to the worknotes and it also shows the same “Hello\nWorld\n”.
Is the source you get the information with \n as new lines?
the Description/notes/reply accept HTML so < br >
Could look at newline_to_br – Liquid template language
I parsed the ticket description so the \n is a literal “backlash ”and “n”, it is no longer an html tag.
Could look at newline_to_br – Liquid template language --- tried it, but it didnt work
I parsed the ticket description so the \n is a literal “backlash ”and “n”, it is no longer an html tag.
Could look at newline_to_br – Liquid template language --- tried it, but it didnt work
You use the web request node to get the ticket ?
Parse Freshservice ticket using the parser node ? Then you should get HTML tags.
Okay, never tried my self, This LF tag do not work | sanitize_html ? ( Found here Powerful Placeholders with Liquid Filters : Freshservice )
You use the web request node to get the ticket ? --- yes
Parse Freshservice ticket using the parser node ? Then you should get HTML tags. --- yes but the tags will be converted to literal normal characters, they are no longer html tags
sanitize_html --- tried it also, not working
You use the web request node to get the ticket ? --- yes
Parse Freshservice ticket using the parser node ? Then you should get HTML tags. --- yes but the tags will be converted to literal normal characters, they are no longer html tags
sanitize_html --- tried it also, not working
Strange I haven’t seen that they getting converted, I know the expression node will remove HTML tags.
Could you post a screenshot of the flow ?
I just came across a ticket where a customer used a expression expression to build the JSON payload and the output had \n for line breaks. did’n’t show in the output of the expression but the web request log showed \n
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