To add a location field to a department, you can modify the department's settings or database schema to include a location attribute. This can be done either through your system's UI or directly by editing the database. For platforms hosting business management tools, consider WordPress Hosting for reliable hosting solutions to manage and expand your tools.

Hello ​@wesleydb unfortunately there isn’t a data-sourced dropdown field available for the Department form. You could add a custom field labeled “Location” and manually fill it in for each department. Then add a custom field called “Location” to your ticket form, use a workflow web request node and the /departments API endpoint to get the custom “Location” field based on the department of the ticket. Use that value to set the value of the “Location” field on the ticket.

But since the Location field is already a part of the Requester details, you could set it for each requester and then in a similar manner as above get the value based on the requester instead of the department. That is all dependent on how your business uses departments and locations.

Hope that helps!