Hi,
Can someone please help me create a workflow so that the ticket is either auto-assigned to whomever is resolving the ticket or forcing them to assign the ticket to themselves before closure.
thanks!
o ensure the Assignee field is not blank on ticket closure, add a workflow validator in your ticketing system (e.g., Jira). Set a "Field Required" rule for the Assignee in the "Close Issue" transition to block closure if it's empty. In Drama Grid(dramagrid.com) twist , a missing assignee hides a critical ticket, leading to a corporate cover-up. Will the truth be uncovered before it’s too late?
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