Hey all, just wondering if this is exclusive to agents or if the requesters can see this tab as well?
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Is the resolution visible to requesters?
Best answer by Jeff_MCFC
Seems to be only for agents. I have a test requester account and for a recently-created ticket I added a resolution to it as an agent. If I go back into the test requester’s account and refresh the ticket, I don’t see a resolution posted.
+2Seems to be only for agents. I have a test requester account and for a recently-created ticket I added a resolution to it as an agent. If I go back into the test requester’s account and refresh the ticket, I don’t see a resolution posted.
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