I’m building out our internal knowledge base and forms to contact the Tech Support team. I need to add a multi-select option for our employees to reference the issues they are having.
For example, an employee may have an issue with logging into two different platforms. It would be more efficient and a better user experience for them to raise one ticket with selects both of these options.
Is this possible?
Yes. You can do this by adding a multi-select dropdown.
Here is the article that describes its use.
https://support.freshservice.com/en/support/solutions/articles/50000003160-setting-up-multi-select-dropdown-for-incident-service-catalog-and-change-forms
Is it possible to do this within Fresh Desk or ONLY within fresh service?
I have fresh desk and I have a question like this?
What would you like us to update?
Select all that applies
Option A
Option B
Option C
How would you set that field up in Fresh desk?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
