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Hi all,

I'm working on integrating FreshService ITSM with Microsoft Sentinel using Logic Apps, but I've encountered an issue. When I attempt to run the integration, the workflow doesn't execute successfully.

FreshService API has a custom field called it_vertical, and when I try to add this field to the request, I receive the following error message:

{

"description": "Validation failed",

"errors":

      {

          "field": "it_vertical",

          "message": "Unexpected/invalid field in request",

          "code": "invalid_field"

      } ]

}

 

I’ve tried multiple times, even changing the field name, but I’m still getting the same error.

Has anyone faced a similar issue or can provide guidance on how to resolve this? Any help would be much appreciated!

Hi there, 

These errors usually occur when there is a data type mismatch or a value mismatch in the input. Please cross check the syntax and reach out to support if the issue still persists

You're having trouble integrating freshservice with microsoft sentinel via Logic Apps. Make sure the API configurations are correct and check the permissions for both platforms. Sometimes reviewing the triggers and conditions in the flow can also help resolve the issue.

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